Let’s face it: we’re all a little different. Our quirks are what make us unique. I want your distinct personality, style, and the vision that you hold for your event to shine through in my designs. During our complimentary consultation, I want to know about you and about the fine details of your event. Be sure to share any ideas, pictures, and/or color swatches that inspire you.
If you are unable to meet in person, we can connect via phone or email.
Reservation Process
After the consultation, I will provide you with a detailed pricing estimate, showcasing design and material expenses. You can expect to receive this estimation approximately 1 week following the initial consultation. If you would like to proceed with IMPRIMO, a contract will be created for your review. The contract must be signed and sent back with a non-refundable 25% deposit. Upon receipt of your contract/deposit, the designing process will commence.
Design
Rome wasn’t built in a day and neither are your invitations. Therefore, I will begin construction of your order on an immediate basis. I will use the information that I gained about you and your event as inspirational tools for the overall design. As I work to complete your project, I will send you a series of proofs that you may fine tune until you are fully satisfied with the end product.
Design items such as programs, place cards, table numbers, etc. for in depth events will be created following the completion of the primary invitation piece. Please be sure to contact me ahead of time to ensure my availability.
Approval
After I’ve completed the design to your satisfaction, I will provide you with a final proof which will require your approval. It is your responsibility to review the spelling, grammar, and punctuation of the order. After receiving your “go-ahead,” the order will move into production. At this point, changes may not be made and quantities may not be decreased.
Completion
YAY! Once I have completed your invitations, I will contact you to schedule an in person delivery or make arrangements to ship your order. The final invoice will include tax and shipping. Final payments are due prior to shipping or at the time of pick up.
Terms and Conditions
Proofing
I’m not perfect, but I try to be! It is your responsibility to carefully review your proofs for any errors in spelling, layout etc. If errors are detected after you have given approval, they may be corrected at your expense.
Quantities
There is no limit to how many invitations you can order. However, once you have approved your final proof, quantities may not decrease. Though it may be possible to increase your order. You should order a minimum of 10-15 extra for keepsakes and last minute guests.
Inconsistencies
Imperfections are beautiful! Due to the nature of handmade items, each invitations will have certain variations. For example, our signature wax stamps.
Pricing
IMPRIMO reserves the right to change prices without notice. Pricing changes may be affected by an increase or decrease in supplier, service and/or production costs. Quotes are valid for 25 days.
Design Property
All designs and concepts are property of IMPRIMO, LLC. All work may not be reproduced or recreated in any way shape or form without my written consent. I retain all personal rights to use the preliminary and completed designs for the purpose of display or for other clients, upon request.
Payment and Rush Orders
Orders may be considered rush if they are needed within a 4-5 week period. Rush orders are accepted depending on my personal availability and the requirements of the order. Rush orders will add a charge of 20% to our order total. Final payment is due at pick up or prior to shipping. Rush order payments are due in full when they initially order. IMPRIMO currently accepts cash, check, and credit cards. Credit cards are processed through PayPal.
Returns and Cancellations
If for any reason you need to cancel your order, please be sure to contact me right away! If I have not received your final approval and your project has not gone into production, you are responsible for the initial 50% deposit, and any materials that may have been purchased. If your event has gone into the production process already, you are solely responsible for the amount as stated in the agreed upon contract. Because of the personalization of custom stationery, orders are non-refundable, without exception. I strive to achieve customer satisfaction through and through, so if there is an error made on my part, I will do my very best to correct the issue immediately and to your taste.
Delivery
All shipping and postage expenses will be incurred by the client. IMPRIMO is not responsible for any damages incurred during shipping/mailing, or if invitations are not delivered (to your weird Uncle Mickey). USPS, or UPS Ground is used for any orders that are shipped. Shipping charges will be added to your final invoice. You also have the option to pick-up your order at our location to avoid shipping charges. Hand-delivery is possible within a certain geographical location of our office, and charges apply based on mileage. (Mileage based on MapQuest).
Post Office
Invitations usually require additional postage because of their final weight. I will provide you with specific instruction for mailing your invitations. IMPRIMO is not responsible for any invitations or stationery that is lost, destroyed, or damaged through the mailing process.
